Hyatt Regency Seattle

Hello, My name is Jaein Ryang. I booked a 2-night stay through Booking.com by 587.64 dollar , but I did not check in at 4:00 p.m. on the first day and instead arrived at 10:00 a.m. the next day. Because of this, my room was marked as a no-show and not held for me. A hotel employee told me I needed to pay a late fee (about $267) and rebook. I also contacted Booking.com and was told by a hotel employee that they could rebook me with the late fee for one night. I paid $270.22 at the hotel at check-in. But when I checked my credit card, I saw that Hotel.com did not adjust the original booking, so I ended up paying about $587.64 to Hotel.com (for two nights) and $270.22 to the hotel directly (for one night). This means I was charged for three nights but only stayed for two. I believe I should be refunded for one night’s charge. Details: Original booking: 2 nights via Booking.com/Hotel.com (~$587) Rebooking/late fee at hotel: ~ about $257 ( not exact price ) (one night) Total paid: ~$844 for a 2-night stay Please review this and help process my refund for the extra night I did not stay. You can reach me at (408) 515-5990. Thank you very much for your help. Best regards, Jaein Ryang

Breakfast was good with a decent spread. Great Salmon benedict. After a while though I frequently ate at the Market (small cafe downstairs) because they had a wider selection of healthy and cold foods which I could store in the fridge. Acai oats was awesome and I wish I could have eaten it 5 more times. King Room on 39th floor is good, with an awesome view of Seattle skyline and the ocean. Though for some reason they made the couch face into the room, rather than the gorgeous view; I turned it around for the duration of my stay (don't worry, I turned it back before leaving). Hotel itself is quite new and very clean.

Great central location. Convenient self-parking lot on site. Mimi at the front desk was very friendly and accommodating. Make sure to use the $15 daily rebate at the market on 2nd floor.

Room - exceptional! Had a room on a high floor and the view was completely unblocked, letting me see the Seattle cityscape. Everything else was great from the bed, pillows, bathroom, desk, etc. Location - a very convenient short 10min brisk walk to Pike Place and an equally short walk to AWS offices. The Seattle Convention Center is just across the road.

Relatively clean, modern, good location, felt safe, a lot of dining options.