Hyatt Regency Seattle

Hello, My name is Jaein Ryang. I booked a 2-night stay through Booking.com by 587.64 dollar , but I did not check in at 4:00 p.m. on the first day and instead arrived at 10:00 a.m. the next day. Because of this, my room was marked as a no-show and not held for me. A hotel employee told me I needed to pay a late fee (about $267) and rebook. I also contacted Booking.com and was told by a hotel employee that they could rebook me with the late fee for one night. I paid $270.22 at the hotel at check-in. But when I checked my credit card, I saw that Hotel.com did not adjust the original booking, so I ended up paying about $587.64 to Hotel.com (for two nights) and $270.22 to the hotel directly (for one night). This means I was charged for three nights but only stayed for two. I believe I should be refunded for one night’s charge. Details: Original booking: 2 nights via Booking.com/Hotel.com (~$587) Rebooking/late fee at hotel: ~ about $257 ( not exact price ) (one night) Total paid: ~$844 for a 2-night stay Please review this and help process my refund for the extra night I did not stay. You can reach me at (408) 515-5990. Thank you very much for your help. Best regards, Jaein Ryang

Everything. Room was huge, very spacious. Bed was really big and comfortable. Whole space was super clean and modern. Bathroom was also very spacious and shower was fantastic. Views were great from the 25th and 42nd floor - especially the 42nd as they were totally uninterrupted. Fantastic range of facilities, including the Sixt rental attached to the building. We enjoyed it so much we cancelled another hotel we had booked on our way back from the Olympic Peninsula and rebooked here!

Great central location. Convenient self-parking lot on site. Mimi at the front desk was very friendly and accommodating. Make sure to use the $15 daily rebate at the market on 2nd floor.

Room - exceptional! Had a room on a high floor and the view was completely unblocked, letting me see the Seattle cityscape. Everything else was great from the bed, pillows, bathroom, desk, etc. Location - a very convenient short 10min brisk walk to Pike Place and an equally short walk to AWS offices. The Seattle Convention Center is just across the road.

The beds are very comfy and of a reasonable height. I used to suffer getting up on the bed because of very high mattresses. the option of having water in the room made it very easy for us because of the lack of close by supermarkets or vending machines. The staff are so nice and friendly and helpful. i loved the wifi connection all through the hotel, helped me a lot during my moving from one conference room to another during the conference sessions.